Frequently Asked Questions

Q: What forms of payment do you accept?

  • A: We currently accept Visa, Mastercard, Discover, and American Express.

Q: Is it safe to use my credit card online?

  • A: Yes! You can shop with confidence as we work with, providing secure credit card transactions. Stripe is Payment Secure and PCI Compliant, ensuring the safety of sensitive customer data.

Q: When is my credit card charged for the order?

  • A: Your credit card is charged at the time of your order since items are built on demand for your specific Year, Make, and Model (YMM). Contact sales if you need to cancel or order an alternate product.

Q: What should I do if I encounter an authorization failure during order placement?

  • A: Ensure the billing address matches your financial institution records, and double-check the card details. If issues persist, contact us for assistance.

Q: Do I need to create an account to order from BAK Industries?

  • A: No, you may check out as a guest. Creating an account allows you to view order history and check order status at any time.

Q: How do I update my profile information on my account?

  • A: Log in to your account, select "Account Details," and modify billing, shipping, username, or password.

Q: How do I sign up for newsletters and promotions?

  • A: Scroll to the bottom of the homepage, find "Subscribe to our Newsletter," and enter your email address.

Q: How do I unsubscribe from emails?

  • A: Click the "unsubscribe" link in promotional emails or adjust preferences in your account. Contact us for assistance.

Q: How do I check the status of my order?

  • A: Log into your account, contact customer service, or wait for an email with tracking information once your order ships.

Q: What happens if an item is out of stock, and what are my options?

  • A: If an item is out of stock, our team will notify you via email. You can choose to cancel, wait, or exchange for a different item.

Q: Will I be informed when my item has shipped?

  • A: Yes, you'll receive an email with tracking information. Check your account for order status and tracking number.

Q: How do I change or cancel my order?

  • A: Contact our Customer Service Department promptly. Cancelling may take 24-48 hours, and shipped orders require the standard Returns Process.

Q: How do I track my order?

  • A: Receive tracking information via email, check your account, or contact Customer Service for assistance.

Q: Who pays for the return shipping?

  • A: In cases of dissatisfaction, customers are responsible for return shipping. Note: A 20% restocking fee may apply.

Q: How long does it take to receive my refund?

  • A: Allow 10-14 business days for a replacement item or refund after processing.

Q: Where do I return my item?

  • A: Contact us to obtain an RMA number. All online orders can be returned to our designated address.

Q: I received the incorrect item; what do I do?

  • A: Contact our customer service with purchase information for assistance.

Q: My item was damaged in shipping, what do I do?

  • A: Contact customer service at or call us immediately. Note any visible damage on the invoice for freight carrier deliveries.

Q: My order was lost in transit, what do I do?

  • A: Contact customer service for assistance.

Q: How and when can I contact customer service/support?

Q: My order shows as delivered, but I don't have it. What should I do?

  • A: Contact Customer Service for investigation and potential lost package claim with the carrier.

Q: Where can I find the part number for a specific product?

  • A: Choose a product on our website, select your vehicle details, and find the part number underneath the product description.

Q: Do you charge sales tax on any item?

  • A: Yes, sales tax is applied to orders located in CA, MI, and MO.

Q: Do you ship outside of Canada?

  • A: At this time, we do not offer international shipping.

Q: Do you ship to PO Boxes or Military APO/FPO addresses?

  • A: No, orders cannot be shipped to PO Boxes or Military APO/FPO addresses due to product size.

Q: Do you ship to remote locations such as Yukon, NT Nunavut?

  • A: Free shipping is not available to remote locations; additional charges may apply.

FAQ: BAKFlip Truck Bed Cover

Note: Presented in a more concise Q&A format with bullet points for easier readability.

Q: Which BAKFlip is the best?

  • A: Different models cater to specific needs. Check the BAKFlip COMPARISON CHART for details.

Q: How secure is the BAKFlip?

  • A: Lock your cargo by locking the tailgate; pull cables are inaccessible, making your truck bed a lockable storage compartment.

Q: Does the BAKFlip sit totally flush?

  • A: Yes, the BAKFlip fits inside the bed, sitting flush with the truck's inner contours.

Q: Why does the BAKFlip lean forward & contact the cab?

  • A: Prevents damage by avoiding slamming forward in case of cargo contact and enhances visibility to the CHMSL.

Q: How much weight can a BAKFlip hold?

  • A: BAKFlip can carry up to 400lbs on top, depending on the model.

Q: Can I drive with the BAKFlip in the flipped up position?

  • A: Yes, locking prop rods secure the cover open for safe driving at highway speeds.

Q: How do I lock the BAKFlip if my truck doesn't have a tailgate lock?

  • A: Add a Pop & Lock or similar lock to ensure bed security.

Q: Is my BAKFlip waterproof?

  • A: While no cover is 100% waterproof, the BAKFlip excels in keeping the bed dry. Proper installation is crucial.

Q: Can I see out the back window with my bed loaded?

  • A: Yes, consider rearranging cargo or strapping the BAKFlip down for improved rear window visibility.

Q: How easy is it to remove the BAKFlip truck bed covers?

  • A: BAKFlips are easy to remove with a simple pin on each side and a thumbscrew underneath, without tools.

Q: Can I tow a gooseneck trailer with a BAKFlip installed?

  • A: Yes.

Q: Can my BAKFlip be dented or damaged from hail?

  • A: Choose the FRP Fiberglass series for superior dent and ding resistance in extreme weather.