Shipping & Returns

SHIPPING POLICY
Please check that your product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, BAK cannot settle any shipping damage dispute.

Please retain all packaging material your product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.

If the item you received was drop shipped by BAK for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.


RETURNS POLICY
Thank you for purchasing our product.

Please check and verify that your BAK Industries product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receipt. If a damaged item is reported after 3 business days, BAK Industries cannot settle any shipping damage dispute.

In the event of a product return, please refer to and contact the company from where you made your original purchase; however, in the event of a product warranty claim, please reach out to us directly. Please note, only products purchased directly from BAK Industries, or this website can be returned to us directly.

If you've decided to return an item to us, you'll need a Return Merchandise Authorization Number (RMA#). All returns require an RMA# for us to accept shipment of your item(s). To obtain an RMA#, please call our Customer Service Department at 800-292-4170, Monday thru Friday, 8:30 am to 6 pm Eastern Time. Or, you can obtain an RMA# by contacting our team via email using our [contact us link] information noted below. Any returns without a valid return authorization number will not be accepted and will be returned to the shipper. Please write the return authorization number below our return address on the exterior of the box.

BAK Industries has a limited warranty on all products which covers the manufacture’s defects in materials or workmanship. For any return due to a manufacturing defect or because of our error, BAK Industries will absorb all return shipping costs. Our Customer Service team will provide a prepaid shipping label to have the product picked up and returned to our facility, at our expense. Items returned for any other reason(s) will not be provided with a pre-paid freight return label and would be the responsibility of the customer/purchaser. Examples of these instances include "changed my mind," "did not like the product" or "ordered the incorrect product". In these instances, return shipping costs will be the responsibility of and must be prepaid, by the customer.

Restocking Fees

Products that are returned have a 15% restocking fee. There will be return shipping costs that the customer will be responsible for as well.

-We will waive the restocking fees if we made a mistake or you're received a defective product.

-We will also waive the restocking fees for and exchange of the equivalent product.

All products must be returned in new, unused condition in their original box and original packaging. Refunds will be given on merchandise returned in the same manner as originally charged within 5 business days of receipt. We do not accept C.O.D. returns.

 

  1. Payment Disputes and Chargebacks:

    • In the event of any payment disputes or credit card chargebacks related to an order, it will be considered a default on the payment owed to CanadaTonneauCovers.
    • CanadaTonneauCovers retains the right to forward defaulted payments in full, along with any outstanding debts to CanadaTonneauCovers, to a collections agent. A 25% collection fee may apply.

  2. Refusal of Shipment:

    • Customers who decline the delivery of a fulfilled order will receive a refund for the order's cost, subject to deductions for any freight costs incurred by CTC and applicable restocking fees.
    • Please note that this policy does not apply to special order items, which are non-returnable.




MANUFACTURERS INSTRUCTIONS
All BAK manufactured items are accompanied by installation instructions. Please follow these directions with precision. BAK will not be held responsible if installation procedures are not followed accordingly.

Please make sure to never open any BAK products with box cutters or any sharp instruments. Items scratched during the opening of boxes will not be replaced by BAK.